Return & Refund Policy

Effective as of March 18, 2025

1. Order Cancellation

We accept order cancellations before the product has been shipped. If your order is successfully canceled, a full refund will be issued to your original payment method.
Once the product has been shipped, the order can no longer be canceled.

2. Return & Refund Eligibility

You may request a return and refund under the following conditions:

• Within 14 calendar days of receiving the product.
• The product is unused, unactivated, and in new or like-new condition.
• The product has a verifiable manufacturing defect confirmed by our support team.

Returns and refunds will not be granted in the following cases:

• The request is submitted more than 14 days after delivery.
• The product has been used, activated, or is no longer in new condition (unless due to a verified manufacturing defect).
• Missing original packaging, accessories, or documentation.
• The product shows signs of unauthorized disassembly, modification, or misuse.
• Damage caused by external factors (e.g., fire, flood, lightning, high impact).
• Product serial numbers, labels, or waterproof seals have been altered or tampered with.
• No valid proof of purchase is provided or the document is suspected to be falsified.
• The product is not returned within 14 calendar days of receiving return confirmation from MOZA Racing.

3. High-Value Item Policy

For products valued over $500, MOZA Racing reserves the right to:

• Request photo and video evidence of any reported damage.
• Require the product to be returned for inspection before approving any refund or replacement.
• Decline refund requests if there is sufficient suspicion of fraudulent activity, such as multiple refund requests from similar IP addresses or identities.

4. Return Shipping Costs

• If the return is due to personal reasons (e.g., change of mind), the customer is responsible for all shipping fees.
• If the return is due to a confirmed manufacturing defect or shipping error, MOZA Racing will cover the return shipping cost.

Return shipping costs may vary depending on your location. Please consult our customer support for more details.

5. How to Initiate a Return

To begin your return process:

• Contact our customer service at info@mozaracing.com within 14 days of receiving your order.
• Provide your order number, proof of purchase, and clear photos/videos of the product condition.
• Our team will guide you through the return steps and provide a return address.

6. Refund Processing

Once your return is received and inspected:

• You will receive an email confirmation.
• If approved, the refund will be issued to your original payment method within 5–10 business days.

7. Late or Missing Refunds

If you have not received your refund after the expected time:

1. Recheck your bank account or credit card.
2. Contact your payment provider to confirm if the transaction is in process.
3. If you still require assistance, reach out to our support team at info@mozaracing.com.

8. Non-Returnable Items

• Customized, personalized, or clearance items are not eligible for return or refund, unless faulty upon arrival.

9. No Restocking Fee

MOZA Racing does not charge a restocking fee for eligible returns.