Refund policy
Effective as of March 25, 2026
1. Order Cancellation
Orders may be canceled before they are shipped.
If your order is successfully canceled, a full refund will be issued to your original payment method.
Once the order has been shipped, it can no longer be canceled.
2. 14-Day Return Policy
You may request a return within 14 calendar days of receiving your product.
To be eligible for a return, the item must:
- Be unused, unactivated, and in new or like-new condition
- Include all original packaging, accessories, and documentation
- Be accompanied by valid proof of purchase
3. Defective or Incorrect Items (No-Cost Returns)
If your product is confirmed to have a manufacturing defect, arrives damaged, or you receive the wrong item:
- You are eligible for a full refund or replacement
- MOZA Racing will cover:
- Product cost
- Original shipping cost
- Return shipping cost
We will also:
- Refund applicable taxes and duties, or
- Assist you in reclaiming them through the carrier or customs process
You will not be responsible for any costs caused by product defects or shipping errors.
4. Non-Defective Returns (Change of Mind)
If you wish to return a product for personal reasons (e.g., change of mind):
- The customer is responsible for:
- Return shipping costs
- Original shipping fees are non-refundable
Items must still meet all return eligibility conditions.
5. Non-Returnable Conditions
Returns will not be accepted if:
- The request is made more than 14 days after delivery
- The product has been used, activated, or damaged (unless defective)
- Original packaging, accessories, or documentation are missing
- The product shows signs of:
- Unauthorized modification or disassembly
- Misuse or improper handling
- Damage is caused by external factors (fire, flood, impact, etc.)
- Serial numbers, labels, or seals have been altered
- Proof of purchase is missing or invalid
- The item is not shipped back within 14 days after return approval
6. High-Value Item Policy (Orders Over $500)
For high-value products, MOZA Racing may:
- Request photo or video evidence for reported issues
- Require product return for inspection before issuing a refund or replacement
- Decline requests in cases of suspected fraud or abuse
7. How to Initiate a Return
To start a return:
- Contact us at info@mozaracing.com within 14 days of delivery
- Provide:
- Order number
- Proof of purchase
- Photos/videos of the product condition
Our support team will guide you through the process and provide a return address.
8. Refund Processing
Once your return is received and inspected:
- You will receive a confirmation email
- If approved, your refund will be issued within 5–10 business days
- Refunds will be sent to your original payment method
9. Late or Missing Refunds
If your refund has not arrived:
- Check your bank or credit card account
- Contact your payment provider
- If needed, contact us at info@mozaracing.com
10. Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized products
- Clearance or final sale items
(Unless defective upon arrival)
11. No Restocking Fee
MOZA Racing does not charge any restocking fees for eligible returns.